There is a financial pressure to see a lot of patients in a day. Seeing patients equals revenue. Revenue equals a paycheck for me and everyone else that I employ. It also feeds the giant corporate machine to which I now belong. In all honesty, I haven’t felt specific pressure from the corporate machine because for now, I am flying under the radar. Plus they are nonprofit. At least on paper.
I know that this reprieve won’t last for long. We recently changed computer systems, which if I were a few years older, probably would have forced me into retirement. It was one of the hardest transitions I have ever endured. Everything feels like a fight. There is no one accountable when things go south. You have to talk to a half dozen people just to get to someone who knows WTF you are talking about.
When I print a prescription, it is going to a Pediatricians office in another city. Why can’t you fix my printer? Why can’t my computer print to my printer in my office? That took like 3 weeks. Not joking.
For now, they are not giving me too much shit, because they know somewhere in their corporate brains that they can’t push us too much. Not yet. Not until we get our footing with this system. With being part of a big machine. With trying not to lose our humanity.
I had a conversation with another provider recently who said one of their partners saw more than 50 people a day.
This. Would. Kill. Me.
I seriously contemplated the enormity of this. My first thought was -Jeez, I must suck, I feel overwhelmed when I see 25. What’s wrong with me? What am I doing wrong? Then, I wondered how they weren’t screwing everything up, missing parts in the chart, forgetting to send someone for a mammogram, misdiagnosing a disease because they were in a rush, working on their charts into the wee hours of the night. If that’s what it takes to stay in this business, to make money, to be a doctor, count me out. I’ll just be poor. Debt-ridden. And happy.
Who once said and I paraphrase, If you do what you love, you’ll never work a day in your life? This work is a labor of love. I don’t see dollar signs when I look at these people. I see mothers, fathers, factory workers, waitresses, broken hearts, fear, perseverance, despair. I see resilience, faith, trust, joy, prosperity, and forgiveness. I see healing.
I learn their stories. I want to learn their stories. That’s why I feel overwhelmed when 25 people come through my rooms. I can’t give all of them my attention. I can’t learn their stories. Oh, I could see a hundred people in a day. Line them up like an assembly line. Dole out the antibiotics. Gloss over their questions. Send them for tests. Refer them out to someone else to deal with. Run ’em through like cattle. I can’t be that kind of doctor. I won’t be that kind of doctor.
If you listen carefully enough, the patient will tell you what’s wrong with them. The diagnosis will be given to you. The patient will tell you. If you just listen.
If you are my patient and I don’t know that your dog died last month, or that your grandson has been deployed, that your daughter is getting married, or that you got that job you wanted, then I am not doing my job right. If I am not listening to your stories, how will I ever find out what ails you?

I have a list of diseases that I hate the most. I hate them because I have no way to fight them. I have no power against them. I push back and push back, but they don’t budge. They laugh in my face. They know my weakness and they gloat. All the while taking the patient’s life an inch at a time. Slowly. While I watch. Helplessly. I feel the burning stares of the patient and their families.
It was hard to know if I belonged. I wasn’t like the typical medical student. I had never set out to become a doctor, it was never expected of me, and believe it or not, I kind of fell into it. Now I’m not saying it was easy. No, it was fucking hard. I had an ulcer during my first year. Unofficially, of course. The doc that I saw gave me some Nexium, told me to reduce stress, and come back if I wasn’t better. I got better and I never went back.
I had the strange notion to visit an art museum today. I had the day off, the kids were in school and I had no desire to peruse the aisles of Target again, mindlessly dropping things into my cart that may or may not contribute to the bottom line of some evil CEO and Trump cabinet member. I hadn’t been to an art museum in years. I just felt the NEED to go.
I thought about Carol today. I was driving to Walmart, listening to the radio, thinking about the long list of errands for the day and I thought about her. I thought about the last time that I saw her, laying in a hospital bed, only it was in the living room of her home, stretched longways in front of her bay window so that the entire bed was awash in the warmth of natural sunlight. Every time she stirred, I would sit upright, listen intently for cues to her current need, dutifully adjust the blanket or pillow, bring the straw to her lips if she asked, or just wait for her to settle down again. Mostly we all just sat around her listening to her breathing. Sometimes labored with an occasional cough or gasp.
In our house, the “F” word is Fart. That was until Christmas day.
If I were to be completely honest, inside I’m a rebel. Inside I am tattooed, pierced, my hair is purple, and my feet are adorned with combat boots. My heart is in the shape of a pulsing fist with middle finger promptly displayed. My blood is 20 degrees hotter and my eyes set dumpster fires with their glare. I want to take all that is wrong in the world and strangle it, first into submission and then to its glorious demise. I want to make all that is wrong, right. Fiercely. Quickly. Ruthlessly. Heroically.


